Can I return my product?
If the Excise Tax stamp is unbroken, and you have a receipt, you may return your product to seed & Stone within 7 days of purchase. If the product is considered defective (mouldy, expired, or damaged) or is recalled by the BC Liquor Distribution Branch (BCLDB) or Licenced Producer, you may return the product to the location it was originally purchased from.
What if I opened it?
Even if I don’t like it?
Can I exchange the product for a different one or get a credit?
We can only exchange an opened product If the product is considered defective (mouldy, expired, or damaged) or is recalled by the BC Liquor Distribution Branch (BCLDB) or Licenced Producer.
Seed & Stone does not offer store credit
I bought the wrong type of vape cartridge and it does not fit on my battery. Can I exchange for the correct version
Seed & Stone staff will make every effort to ensure you are buying the correct cartridge for your system. If the product has been opened, we cannot return the product unless it is considered defective (when used with the correct battery), or recalled, Seed & Stone has many battery options for your opened cart
The cannabis seeds I bought didn’t grow, can I return them?
Unfortunatley, unsuccessful seeds are not considered defective.
The product is defective or recalled. How do I return it?
Please come into the store with the following information:
- Reason for return
- Your receipt
- Photo of the product
What will happen to my product after I return it?
All cannabis products will be returned to BCLDB.